Do I Need A Referral?

The short answer is NO. NH is a direct access state meaning that you have direct access to physical therapy without a referral. HOWEVER, we generally advise our patients to verify if their insurance requires a referral and/or authorization prior to starting treatment with us. To find out if you need a referral or prior authorization for physical therapy, call the member services number on your insurance card and ask if you need a PCP referral for outpatient physical therapy services AND ask if prior authorization is required. If a referral or authorizations are required, we will need to be informed and they will need to be in place before your initial evaluation with us.

What Insurances Do You Accept?

Family Physical Therapy Services is in network* and accepts most commercial and group health payers as well as Medicare and Medicare replacement plans. We also take worker’s compensation insurance, motor vehicle accident and personal injury claims.

*We are out of network for Aetna and United Healthcare unless they are associated with Harvard Pilgrim or a Medicare Replacement plan.


How Much Will My Insurance Cover?

Each insurance policy is different and each treatment program is different. However, we are happy to assist you in verifying your insurance coverage and benefits prior to your therapy. We will advise you with the most accurate information and approximations available to us, but there is no guarantee of coverage, and ultimately it is up to the patient to be familiar with their health insurance coverage and benefits.

If I Don’t Have Insurance, How Much Do You Charge?

We do accept patients on a cash-paying basis with options for both 30 and 45 minute treatments following your initial evaluation to best fit your budget and physical therapy needs. Payment plans are also available on a case by case basis to help ease any financial burdens while we help get you back to living.

For those patients with high deductibles or high co-payment insurance policies, are there self-payment options?

Yes. We would be happy to discuss payment options as well as payment plans on a case by case basis to lessen the burden of insurance policy inadequacies or limitations.

How Soon Can I Start?

We can generally offer an appointment within 24-48 hours. We try to accommodate your schedule whenever possible.

What Should I Bring?

You will need to bring your insurance card. If it is a workers’ compensation, motor vehicle, or personal injury, bring your your claim number, and contact information, including name of rep, address and telephone number. You may also be required to bring your referral/prescription for physical therapy from your physician. Your therapist must have this in order to perform your evaluation.

What Clothes Do I Need To Wear During Therapy?

Please wear loose, comfortable clothing and shoes – tank tops or shorts for arm or leg injuries. If necessary, we will provide you with a gown for use in our private treatment rooms.

What Should I Expect On My First Visit?

Your first appointment will be an evaluation with the physical therapist to determine your plan of care. You and your therapist will determine how often treatment is needed and will then create a plan of care that suits your needs.

How Long Do I Need To Attend?

Based on your diagnosis, your therapist will decide what course of treatment is needed and how long it will be necessary for you to attend.

How Long Will My Visit Last?

The initial visit is generally 45 minutes to an hour. We will ask you to complete our patient forms before meeting with your therapist for your evaluation. We will also initiate treatment on your first visit. Subsequent visits usually last between 30 minutes and one hour, depending on your program.

Do You Treat Minors?

Yes. We treat patients of all ages. For patients under the age of 18 years of age, we will require parents/ legal guardians to sign an authorization form.

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