By Cathy Leer, PT, MBA
On Christmas day, 2018, one of the presents that I received was a book entitled “One Question A Day, A Five-Year Journal”. Yesterday’s question, “who always has your support” was answered simply: “I support fairness and principals, integrity and standing firmly opposed to injustices.” Although perhaps not grammatically correct, it is a journal and not a literary masterpiece after all. (my husband the writer is probably cringing as he reads this). In looking back now, it resonates even more strongly with me today. Let me explain why.
When there is tragedy or injustice associated with them, headlines and news pieces are always more enticing to readers. Covid-19 and the Tennessee tornadoes are 2 of the most recent headlines. In the case of Covid-19 it is certainly tragedy, and Tom Fontana, our Clinical Staff Manager will be telling you what we are doing to keep you safe. In the case of the tornados in Tennessee, it is both a tragedy and injustice (many).
In a recent article published in the Tennessee Herald Chronical, Attorney General Herbert H. Slatery, III stated: “These storms have devastated the lives and hopes of many. Our communities will step up and help. In fact, they are already doing so. Unfortunately, these events also attract opportunists who may appear willing to help but really just want to take advantage of the situation and make some quick money without delivering any products or services.”
Over the past 3 days, the underlying tragedy of the tornado and the opportunists have struck close to home. As a service to our patrons, we have a secure on-line payment portal. This week, we have noticed transactions that are originating and associated with credit cards for individuals that reside in Tennessee. It doesn’t take much thought to see that these opportunists have collected credit cards in the rubble and aftermath of this devastating occurrence and are now trying to use them for illicit purchases. Mind you, they are not purchasing any products from us, but rather using our system as a testing ground to see which credit cards have not been disabled by the owner or the institutions.
Perhaps at this point you are wondering what this has to do with physical therapy. On the surface, nothing. Below the surface though, EVERYTHING.
FPTS, and the team of professionals that we have here, are more than the stereotypical PT office. It’s not a job. It’s a way of life for all of us. Our core values set the tempo to how we practice and what we represent, as well as the extent to which we are willing to go to support our patients and their families. To speak up when injustices occur. To fight for and work tirelessly to do what is right for the patient. To be outraged by scams and fraudulent practices like these opportunists from Tennessee taking advantage of people in need and devastated by this awful tragedy.
As a team we have worked on defining what our core values and beliefs are, and why FPTS is different from other physical therapy practices. I’d like to share them with you.
Guiding Principle: Our patients and their families are OUR extended family. Family ALWAYS comes first.
- Pain is EXHAUSTING and all encompassing!
- Our relationships and reputation are fundamental to our success
- Being grateful, faithful, and adaptable can be transformative
- About the needs of our patients and their ENTIRE family
- About maintaining high ethical and moral business practices
- Your time and the complexity of your daily lives
- Your opinions, feelings and needs
- Honesty and Integrity
- Competency, reliability, and hard work
- With excellence through education and continual improvement
- Through personalized 1-on-1 care
- With understanding, compassion, and empathy
- By bridging the gap between recovery and performance
- Professional autonomy while encouraging teamwork and collaboration
- Collaboration with all health & wellness professionals
- Diversification of backgrounds and experience
- Welcoming and open communication is imperative
- Mistakes happen. Responding with honesty and truthfulness strengthens trust, finds solutions, and achieves results
- Taking ACTION is the first step towards SUCCESS
The bottom line is that we have your back. We will do whatever we can to help you achieve your goals for recovery and we will do so by adhering to our core values each day. The next time you or someone you love gets referred to physical therapy other than FPTS, ask the practice if they have core values that they adhere to, then give us a call.